SCOVE
Automating Scove’s Product Enquiry and Support Flow
Slarivo connected Scove’s product enquiries, qualification, follow-up, and support routing into a clearer operational workflow.
The operational challenge
Interest in a new private-cloud product can generate questions across product fit, storage compatibility, connectivity, and support. Scove needed a consistent way to capture that context and move every enquiry to the right next step.
Connecting Product Interest to Clear Ownership
We structured the flow from enquiry capture through qualification, CRM assignment, follow-up, and support categorisation. Each stage records the information needed by the next owner, while status visibility reduces the chance of an enquiry being delayed or handled without context.
What we automated
- Product-enquiry capture and qualification
- CRM routing and ownership rules
- Support-request categorisation
- Follow-up and status visibility
A More Traceable Product-Enquiry Workflow
Scove’s operational flow now gives product enquiries and support requests a clearer path from submission to ownership and follow-up. The system is designed to support consistent handling as product interest grows without replacing human product or support decisions.